Industry Trends to look out for in 2024

As we head towards 2024, a thriving hospitality industry needs to be on the lookout for current trends that are here to stay. Here’s what to expect.......

What customers want from customer service

As the hospitality customer becomes more and more discerning, the pressure is on for establishments and hospitality groups to provide exceptional customer service. But what does that look like? And what does the modern-day hospitality customer want from customer service?......